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Free hosting support?

Posted: Sun Jul 27, 2014 7:38 pm
by Xception
I apologize if I've missed something, but I have a technical issue in my hosting account.

I do not see anywhere to submit a ticket for a tech to check into the issue, or if there is any announcement like the server I'm on is undergoing maintenance.

My suggestion is to make it clear to new users how to go about submitting a support request/ticket. There could be a link in the cpanel skin, or a forum section here for it?

Does the contact link in the footer inside cpanel go to the proper place to receive hosting support from SmokyHosts? I guess not, trying that didn't work.


Re: Free hosting support?

Posted: Mon Jul 28, 2014 8:06 am
by SHAdmin
If you are having any issues with the hosting account/server, then you may PM me and i'll look into it. However, we do not offer any support ticket based support for free hosting packages.

Re: Free hosting support?

Posted: Sat Aug 02, 2014 4:47 am
by Xception
Cool, that seems reasonable. The issue was fixed quickly anyways, thank you for the great service.

Perhaps in the future with the updates and whatnot, it might be possible to create a separate department in your ticket system, and allow access to it only to free hosting users at a cost of points/posts here.

Re: Free hosting support?

Posted: Thu Sep 04, 2014 6:14 pm
by SHAdmin
Yet another worth considering suggestion noted :)

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