Trouble with smokyhosts (Urgent Admin Support Needed)

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nwtassales
Posts: 1
Joined: Sun Feb 12, 2012 9:40 pm

Trouble with smokyhosts (Urgent Admin Support Needed)

Post by nwtassales » Sun Feb 12, 2012 9:54 pm

i was wondering if anyone has had this problem? oor if a admin could read this and please help

note. the reason why i am writing this on the forums is because i am being ignored by support

i brought a domain name for smoky hosts and they took the money out of my paypal account but they keep saying in my account i have not paid for it i have emailed support twice and they have not replied i feel like they have stole my money. I have brought domain names from other registers before and i have had no problems but the time i have spent waiting for smokyhosts has been to long and i would not recommend this site to anyone i would be more likely to warn them about smokyhosts. if the admins could make it up to me i would use smokyhosts again but right now i believe they are unprofessional



desbest
Posts: 2
Joined: Tue May 29, 2012 8:27 am

Post by desbest » Tue May 29, 2012 8:35 am

I have a domain reseller with you Smokyhosts, where you are the parent reseller, and one of my customers has had the same problem last week.

I've had a speak with Public Domain Registry and Reseller Club, and they say that the he problem is that you don't have enough funds in your parent domain reseller account.

I suppose you've already added some more, between the time between my post and the one above, as some domain names have gone through and been approved, but not all of them are.

So please can you add some more funds?

SHAdmin
Posts: 2049
Joined: Sat Dec 18, 2004 11:28 am

Post by SHAdmin » Thu May 31, 2012 4:07 am

Funds have been added and there are no domain orders in the queue at this moment!

desbest
Posts: 2
Joined: Tue May 29, 2012 8:27 am

Post by desbest » Thu May 31, 2012 5:56 am

Thanks for sorting this out.

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